Category: European Commission

MySpace expands ability for marketers to track and target "community" members

MySpace has launched what it calls its “community builder platform for [the] advertising community.” Here’s what they say it does (our emphasis):

“The new platform gives MySpace advertisers the ability to build, maintain and customize brand profiles while also providing guaranteed valuable analytics to help them gauge campaign performance and make real-time adjustments to maximize effectiveness. The platform is currently being beta tested by Deep Focus…

“Community Builder allows our clients to connect with potential brand evangelists in an unprecedented way,” said Ian Schafer, CEO of Deep Focus. “The flexible platform provides access to solutions and value propositions that enable brands to engage with a new generation of consumers and the freedom to update and manage communities in real-time. It’s a powerful tool that can help build community literally — and figuratively.”

The Community Builder advertising platform will be available in the US and builds upon MySpace’s industry leading advertising model, which includes customized communities, multi-platform integrated marketing campaigns, and the new advertising platforms HyperTargeting and SelfServe which empower users such as small business owners, bands, and politicians to purchase, create and analyze the performance of ads throughout the MySpace network.”

Red Herring reports that “… Community Builder…allows marketers to analyze the impact of their online ad effort and respond to it by doing things like updating blogs, studying finely tuned traffic data, changing videos, shifting ads, or testing messages…“One of the major complaints about social network ads has been the metrics, as marketers complain that they have no return on investment to show for their campaigns,” said Ian Schafer… “This gives us 24/7 access to the process of building communities.”

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Randall Rothenberg of the IAB cries digital wolf

Mr. Rothenberg, head of the trade group that represents interactive marketers, is in a tizzy because privacy, consumer advocates, and some lawmakers in the U.S. and EU advocate public policies that would empower citizens and consumers to have greater control over their data. Groups such as my CDD also want online marketers to inform users about the range and intent of data collection taking place. Anyone who has studied the online ad industry and is following it should be disturbed by many of its developments and directions.

There needs to be a serious and honest debate about all this–and rules enacted to protect the public. As more people realize the dimensions of the interactive marketing system and its implications, there will be a raising protest. We expect that when the EU’s Article 29 Working Party, made up of data privacy commissioners, issues its report on behavioral targeting, it will be an informed and thoughtful discussion of what must be done. Given the henny-penny approach Mr. Rothenberg has embraced to fight off consumer protection safeguards, we assume he will ask Congress to formally break diplomatic relations with `old’ Europe!

This is a serious issue, with ramifications affecting consumer welfare in a number of areas, including information they receive about pharmaceutical products, personal finances (such as mortgages) and with our children and adolescents. As I’ve said, we recognize the vital importance of advertising for the online medium. But it must be transparent, respect privacy, and operate fairly. The global digital ecosystem must evolve, as much as possible, in the most open and democratic manner.

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The Online Ad industry Must Respect & Protect Adolescent Privacy

Last week, a coalition of child advocacy, health and media groups asked the FTC to develop safeguards for digital marketing that would protect adolescent privacy online. This will be a major focus of the Center for Digital Democracy over the next year or so, building on our work during the 1990’s which led to the passage of the Children’s Online Privacy Protection Act (COPPA). COPPA helps protect the privacy of children under 13 years of age. Adolescents are now a principal focus of the online data collection and targeting system, a process which raises many ethical and health-related issues. We call on responsible online ad industry leaders to work with us to enact meaningful policies that protect adolescent privacy on websites, social networks, online gaming, etc. We are pleased that some major online ad companies have privately said to us that they recognize there is a problem. We will work with them and other responsible digital marketers. Policymakers from both congress and the FTC also recognize adolescent privacy is an important concern. It is a bi-partisan one as well (Senator John McCain was the co-sponsor of COPPA). The time to develop a meaningful framework that respects the autonomy of adolescents, but protects their privacy, is now

Online marketers want to track you–from click to click to “last ad” click

Microsoft and Google, along with many partners, are working to perfect a consumer tracking and analysis system so they can better figure out who gets to share in the growing online ad revenue pie. It’s called “engagement mapping.” Although if you are concerned about privacy, you might want to say, “let’s call the whole thing off.” Here’s an excerpt from the April 14, 2008 Ad Age article:

“The concept appears simple, but the technology is complex: raw log-file data, time-stamped and collected by ad-serving companies like Google’s DoubleClick and Microsoft’s Atlas, along with a short line of code known as a pixel hidden in web pages, keep a record of each time consumers enter or exit a web page, click on a link or ad and enter information in a search box or application. Those data are fed into software platforms designed by companies such as Atlas, Epic Advertising, Media Contacts and Starcom.

“It’s sort of like reading an advertising diary,” said Ben Winkler, VP-interactive media director at New York-based Ingenuity Media Group, which joined Atlas’ project earlier this year. “It’s like you opened a diary where someone wrote, ‘I saw three billboards, I heard a radio ad, saw a few banners ads, and searched through Google to find and buy the product.’ “

Rather than wait for a crisis to tell the advertising client something isn’t working, media buyers can rely on these data to identify when consumers had contact with the ads, even if it’s an hour, day or week later.

“We know the person saw ad No. 4 on Yahoo Finance an hour ago,” said David L. Smith, CEO at Mediasmith, which is participating in Atlas’ and DoubleClick’s tests with advertisers. “Embedded code in the pixels lets us track the pages and things they interact with on the site.”

source: New metrics give `credit where due.’ Laurie Sullivan. Ad Age. April 14, 2008 [sub may be required]

Microsoft-Yahoo/Google-Yahoo M&A: More data about you for targeting

excerpt from Abbey Klaassen of Ad Age’s interview with media execs, including Augustine Fou, senior VP-digital strategy at MRM Worldwide and Nathan Woodman, VP-strategic development at Havas Digital:

MR. FOU: Yahoo has a lot more personal information through its other services for which you registered. So they can cross-target with demographic information … and because Google doesn’t have similar information, Yahoo actually has better proprietary data at this point in time…

MR. KILKES: The power of optimization is that you can test all that stuff. We’ve seen that Yahoo’s registration offering leads to much more engaged audiences vs. what we have see through, say, a Google gadget. That leads us to believe that combining registration data with behavioral is just narrowing the funnel a lot more efficiently for us.”

from: So Much Info, so Much to Test Out. Ad Age. Aril 14, 2008 [sub required]

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BT Watch: Social Networks & Behavorial Targeting: “people, not pages” are tracked

excerpt from interview with Andrew Monfried, founder and CEO of Lotame Solutions]: “One of the biggest challenges is that the industry is trying to apply standard behavioral targeting techniques to the robust arena of user-generated content and social media. Emphasis is still placed on contextual relevance when, in reality, that metric doesn’t take into account true behavior and consumer interests. People are commenting, uploading, posting, viewing videos, and using widgets. The key is to leverage this data in a way that will drive performance. Contextual relevancy doesn’t capture those verbs or actions….One of the most critical things moving forward is understanding that within social media, click-through rates aren’t the most accurate measurement of success. A truly engaged user is more valuable than a click… The industry will need to embrace new ad units as well as leverage behavioral targeting as a new way to distribute content…Our technology gathers tremendous amounts of data inherent to user-generated content, and we use this to build targeted and customizable audiences as well as provide monetization solutions. For example, if a brand wants to target consumers who only like The Grateful Dead, we build that exact audience for them… Lotame allows advertisers to touch people and not pages….

Social Networking Meets Behavioral Targeting. Anna Papadopoulos. clickz. March 26, 2008

Behavioral Targeting firm has assembled “140 million active online shopper profiles”

Behavioral Targeting watch

excerpt: “Behavioral targeting is set to reach $3.8 billion by 2011…one company is claiming to be the first online network that uses consumer purchase and browsing information to determine which ads they are presented with.

“Shopping behaviors associated with a cookie on a user’s machine provide information about their interests, and continuous modeling enables us to identify large populations with similar patterns of purchase behavior,” said aCerno CEO Tom Sperry.

aCerno, a wholly owned subsidiary of database marketing firm i-behavior, reports that it has accumulated 140 million active online shopper profiles. The data can in no way be linked to an individual but instead relies on unique cookie ID numbers placed on a user’s browser.” via BizReport.

“Behold aCerno — the only predictive targeting ad network that drives transactions, propels brand metrics, finds prospects who are in-market for your product or service, and predicts what they are interested in. Your best prospects are delivered flawlessly and efficiently to you.aCerno helps marketers motivate consumers by always putting the right message before their eyes when and where they’re receptive to your message.aCerno understands and capitalizes on the symbiosis among brands, retailers and consumers. Our predictive modeling gleans vital data from this ecosystem to target messages that pique interest and prompt the consumer reaction you seek. With aCerno, online advertising unearths greater market potential by delivering predisposed prospects…aCerno creates custom audiences from this data to suit your brand’s particular needs. Whether your objective requires targeting based on pure product- and shopping-based behaviors, or on more traditional demographics and psychographics – or any combination of them all, aCerno offers unmatched flexibility in built-to-suit audience development.” from: aCerno

More on aCerno, via today’s Clickz. article [excerpt]

aCerno, has been in stealth mode for nearly four years. It collects…information from an association of over 375 major multichannel retailers’ Web sites (that aren’t identified to one another), representing 140 million shoppers. The information is completely private and tagged only with an ID…ACerno clients’ best prospects are identified with modeling and profiling techniques, finding users who look most similar to their best customers. Once these high-value prospects are recognized, aCerno uses its massive advertising network to deliver targeted advertising messages directly to them…The company’s extensive network of high-quality Web sites, publishers, and portals is targeted exclusively at the cookie level with banner ads and rich media to achieve maximum reach within the target audience. The network reaches over 95 percent of the Internet population with more than 80 percent of the impressions served into sites on comScore’s Top 500.

This is predictive analysis; scoring million of cookies against hundreds of variables to create models.”

ValueClick touts its "Preditive…Behavioral Targeting" Clout

excerpt: “VALUECLICK MEDIA SAID… it has built an applications platform to offer advertisers behavioral targeting based on predictive analytics… By focusing on targeting visitors rather than pages, ValueClick says it can serve more relevant ads that appeal to each Web site visitor based on past behavior to provide higher click-through and conversion rates.

ValueClick’s platform relies on three algorithms: behavioral targeting, recommendations and ad server real-time selections, according to Joshua Koran, VP of targeting and optimization at ValueClick, which supports media inventory on more than 13,000 sites. “Cookies stored on visitors’ computers collect data and build search profiles containing one or more facts,” he said.

The cookies collect data on Web site visits, ad interactions, searching, product comparisons, product purchases, and third-party data fed into algorithms that predict behavioral trends, storing the information in ValueClick servers. Koran says the predictive analytics platform will cluster the data collected from searches and clicks in thousands of categories, such as mobile, travel and finance.

The predictive algorithms in the behavioral targeting application will store the profile as long as the cookie comes back to the server with more data. It will process hundreds of millions of profiles tied to …cookies on billions of events daily. The algorithm built into the application will determine when the information is no longer useful.”

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CDD and USPIRG File Comments on

Although not yet on the FTC website, CDD/USPIRG filed comments in the proceeding. They are available here. Our submission makes clear the commission must immediately enact policies to protect consumers and the public, especially to protect their health/medical, financial and family information. It provides, I hope, a very good overview and rich detail on the latest digital marketing developments that threaten privacy and consumer autonomy.

With european privacy regulators also now looking into behavioral targeting and interactive marketing, there is growing awareness on both sides of the Atlantic about these powerful privacy threats. Hold on IAB, wherever you are, it’s going to be a bumpy ride!

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Report on online ad market: "DoubleClick owns the head and Google owns the tail"

A new study conducted in January 2008 by Attributor and Compete shows that [excerpt]:

  • DoubleClick and Google dominate overall market share capturing 35% and 34% of unique users, respectively.
  • DoubleClick owns the head and Google owns the tail. For sites with over 1MM monthly unique users, Doubleclick has a 48% share, a 3x advantage over 2nd place Yahoo. For sites with less than 100k monthly unique users, Google has an 8x share advantage over 2nd place MSN…

The GoogleClick combination is an ad-serving juggernaut.

See this discussion as well from eMarketer on the study. Search Engine Journal also covers it.

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