The Financial Crisis, Debt, Consumer Society, Digital Advertising & a new Consumer Protection Policy Agenda

Reading a review by John Cassidy on the insightful new book by George Soros [New York Review of Books], it’s evident that we must also address our overall consumer culture. Too easy credit, deregulation, and the promotion of a `boom,’ never gloom’ ethos has contributed to the global economic mess. It’s clearly time we shift our priorities, so that spending and consumption are placed in a healthier balance. That’s why the emerging generation of interactive advertising and marketing technologies should be on a new proactive consumer protection policy agenda.

Our communications system around the world is in the midst of a crucial transition. Digital media–broadband video, social networks, mobile content–are ushering in a new set of content services. Most of new media is fueled by the forces of interactive advertising. The messages will be flowing non-stop to promote products and services. But such a new “media and marketing ecosystem,” as advertisers have termed it, must have reasonable regulatory safeguards. Digital advertising requires online privacy and other relevant consumer protection policies. We should not permit highly targeted and more precise marketing messages to permeate our lives, unless consumers/citizens are firmly in control.

Digital marketing communications promoting behaviors of consuming need to be transparent, understandable by the average person, and created in an above-board way (so the brands working on neuromarketing and even behavioral engagement strategies better take notice). The ad industry bears some responsibility here for what has happened economically. We all do–for either doing too little or not enough. But this is an important time for serious reflection to help put our lives–and the planet–in healthier balance. That’s why action is required by the next Congress and states. Here’s an excerpt from the review of the new George Soros book:

“As described by Soros, the “super-bubble” developed over the past quarter-century and is the result of three underlying trends: globalization, credit expansion, and deregulation. By globalization, he means not just expansion of trade in goods and services, and the rise of China and India, but the US’s emergence as the world’s biggest debtor. In the past couple of years, he reminds us, the United States has been running a current account deficit of more than 6 percent of GDP—a level usually associated with a developing country about to suffer a foreign exchange crisis…In 1980, the total amount of credit market debt outstanding in the United States was roughly the same as the GDP: by 2007, it had risen to about 350 percent of GDP. The bundling of residential mortgages into widely traded securities—”securitization”—played a significant role in this transformation, but so did increased federal lending resulting from large-scale budget deficits, the securitization of credit card debt and auto loans, and an expansion in corporate debt issuance.”

Attention Google & Tim Armstrong: `Town Hall’ on Proposed Yahoo Deal Must Include Consumer, Privacy and Civil Society

Ad Age reports that Google sales exec Tim Armstrong “is calling for a town hall meeting with the Association of National Advertisers.” [sub. may be required]. The ad association has come out against the proposed Google/Yahoo search ad combine. But such a meeting shouldn’t be a closed door `only the ad biz’ event. By now, Google’s key execs should recognize that the search and online ad market is connected to such issues as privacy, the state of competition, and the future of funding diverse content online. This isn’t an issue that should be constructed by Google as an insider deal. The full range of public policy issues must be debated–including the participation of independent advocates and academic experts to discuss privacy and related concerns. Let Google, the advertisers, critics, supporters, and those in-between have their say–and make it available prominently on YouTube.

MySpace, Social Networks, Massive Data-Mining, Privacy & Interactive Advertising

Policymakers–including state attorneys-general, the FTC and EU officials– are failing to examine how social networks such as MySpace are utilizing advanced data mining techniques to track, analyze, and target millions of unsuspecting users (including, likely, adolescents). For example, MySpace (and other Fox Interactive Media properties, FIM) are using data warehouse and parallel computing techniques that “is enabling a new set of applications and services that previously were simply neither possible nor practical at this scale.”

MySpace and other FIM entities are engaged in daily “real-time” analysis of massive data sets from its 190 million active users. Such data analysis is driving FIM’s “advanced targeted advertising systems.” So all the MySpace “user-generated content” becomes fodder for the analytical ad-targeting. Such data collection must be under the full control of the user–they need to know how and what is being collected, how its used, what inferences are made, the range of ad and marketing targeting linked to the data, etc. It’s time social media marketing, as the industry calls it, draws the attention of policymakers, including the U.S., Canada, and in the EU.

Cable TV and Your Privacy: Time to Address Looming Threats

It’s not just the cable television industry’s position on network management [network neutrality] that is a problem. So too is its expanding use of customer data for profiling, analysis, and targeting. Project Canoe [the cable initiative on targeted interactive advertising] is only one part of cable’s data-driven plans. As cable trade CED reports, the industry has geared up to reap the rewards from its extensive data mining services. Here’s are some excerpts: “Add to the marketing mix a mountain of data and metadata generated by sophisticated billing systems and third-party data companies, and it’s little wonder why the marketing of cable versus the competition is changing dramatically…“We’ve built 10-12 statistical/propensity models of people who would likely take a service, and we are refining that technique. We’ve seen a very significant increase in take rates” [explained Tim Doolittle, vice president of marketing science for Charter Communications]…”Data is captured through the billing system and cross-tabulated with marketing efforts” [noted Steve Brookstein, executive vice president of operations for Bresnan Communications]…they need data they can understand to build marketing models,” said Chris McDonald, president of Pluris Inc., a leading provider of data organization and analytics.

That data, he maintains, is coming from a variety of sources such as billing systems and third parties…The addition of emerging data points, such as data coming from the Internet, e-mail and customer service online, is extremely valuable, McDonald says.

“It’s valuable data knowing how customers are behaving.” [our emphasis]

source: Fighting for The Money. Craig Kuhl. CEDMagazine.com. October 1, 2008

Time Warner’s Platform A Wants a “Behavioral Advertising Sales Specialist”

I don’t see a concern with consumer privacy part of this job announcement. Take a look at this excerpt:

Platform-A is seeking an experienced Account Executive who will be the specialist in Behavioral Advertising Sales. The AE will be responsible for managing the relationships with current Platform-A clients and building strong partnerships with future clients. Candidates will manage behavioral business solutions to maximize revenue potential and identify new ventures. The Behavioral Specialist is expected to proactively prospect, qualify, grow and maintain client accounts to meet or exceed sales goals.
We are looking for someone to help educate clients and agencies on behavioral targeting solutions and acclimate regional sales managers on behavioral selling. Candidates should have entrepreneurial spirit and enjoy working in an exciting and fast-paced environment. Knowledge and experience with Behavioral Advertising strongly preferred.”

Google Receives Lion’s Share of Obama Online Ad Campaign Spend

The enterprising Kate Kaye from Clickz posted an article on Sen. Obama’s online ad spending. The latest stats, she notes, is nearly $5.5 million, with $3.3 spent on Google. In a telling commentary on the state of search marketing competition, Mr. Obama’s campaign spent only $700,000 on Yahoo and a slightly less than $250k for Microsoft/MSN. See Ms. Kaye’s piece for more details.

Interactive Ad Bureau to Congress and Public: If Your Privacy is Protected, The Internet Will Fail Like Wall Street!

It’s too disquieting a time in the U.S. to dismiss what a lobbyist for the Interactive Advertising Bureau said as merely silly. The IAB lobbyist is quoted in today’s Washington Post saying: “If Congress required ‘opt in’ today, Congress would be back in tomorrow writing an Internet bailout bill. Every advertising platform and business model would be put at risk.” [reg. required]

Why is the IAB afraid of honest consumer disclosure and consumer control? If online ad leaders can’t imagine a world where the industry still makes lots of money–while simultaneously respecting consumer privacy–perhaps they should choose another profession (say investment banking!).

Seriously, online ad leaders need to acknowledge that reasonable federal rules are required that safeguard consumers (with meaningful policies especially protecting children and adolescents, as well as adult financial, health, and political data). The industry doesn’t need a bail-out. But its leaders should `opt-in’ to a responsible position for online consumer privacy protection.

Google Policy Blog Fails to Address Yahoo! Deal & Threat to Competition & Privacy

Google’s post today by Tim Armstrong on why its proposed deal with Yahoo! isn’t a competition problem attempts to weave and spin this critical issue. It’s very revealing as well about Google’s own failure to develop into a company which honestly engages in self-examination and reflection. As one can see from the current melt-down of the financial markets, making money shouldn’t be the sole motivation for behavior. Google should have been able to acknowledge that a major deal with its leading search competitor raises serious questions worthy of broad debate and critical analysis.

The failure of Google to respond to the concerns raised by the World Association of Newspapers this week is reflective of this. Newspapers and content publishers are rightly worried about ensuring a diversity of funding sources for the production of news and other information necessary for a democratic society. It’s not as simple as Google’s Tim Armstrong (who wrote today’s post) suggests, that this deal with give consumers “relevant ads” and help keep Yahoo afloat as a robust competitor. In fact, Armstrong and Google, we believe, aren’t being candid here. When an online ad company dismantles (or turns over) a core part of its search function to its leading competitor, it becomes fatally wounded. As Google knows all well, search and display (and online content) are all intertwined. Yahoo’s future, in my opinion, as a full service online ad company is endangered, as more businesses realize that its search ad business relies increasingly on Google.

There are many troubling privacy issues with this deal, something Mr. Armstrong tries to dismiss by saying that [our emphasis]: “[W]e have taken steps in the Yahoo! agreement to make sure that neither company has access to personally identifiable user information from the other company.” But that leaves open an array of personal data collection points, such as cookies, IP addresses, and other statistical analysis online related data. (The failure, by the way, for the privacy issues of the proposed deal to be investigated by the FTC and Congress, is also disturbing).

Mr. Armstrong is Google’s “President, Advertising and Commerce, North America.” He directs their online ad sales. In responding to concerns about competition in the online advertising market–given its links to broader societal concerns–more than just assurances from the sales department is required.

Behavioral Targeters Use Our Online Data to Track Our Actions and, They Say, to “Automate Serendipity.” Attention: FTC, Congress, EU, State AG’s, and Everyone Else Who Cares About Consumer Welfare (let alone issues related to public health and ethics!)

NPR’s On the Media co-host and Ad Age columnist Bob Garfield provides policymakers and advocates with an arsenal of new material that support the passage of digital age consumer protection laws. In his Ad Age essay [“Your Data With Destiny.” sub required], Garfield has this incredibly revealing–and disturbing–quote from behavioral targeting industry leader Dave Morgan (Tacoda) [our emphasis]:

“Now we have the ability to automate serendipity,” says Dave Morgan, founder of Tacoda, the behavioral-marketing firm sold to AOL in 2007 for a reported $275 million. “Consumers may know things they think they want, but they don’t know for sure what they might want.”

Garfield writes that “In 2006 Tacoda did a project for Panasonic in which it scrutinized the online behavior of millions of internet users — not a sample of 1,200 subjects to project a result against the whole population within a statistical margin of error; this was actual millions. Then it broke down that population’s surfing behavior according to 400-some criteria: media choices, last site visited, search terms, etc. It then ranked all of those behaviors according to correlation with flat-screen-TV purchase…“We no longer have to rely on old cultural prophecies as to who is the right consumer for the right message,” Morgan says. “It no longer has to be microsample-based [à la Nielsen or Simmons]. We now have [total-population] data, and that changes everything. With [those] data, you can know essentially everything. You can find out all the things that are nonintuitive or counterintuitive that are excellent predictors. … There’s a lot of power in that.”

There’s more in the piece, including what eBay is doing. As the annual Advertising Week fest begins in New York, we hope the leaders of the ad industry will take time to reflect on what they are creating. You cannot have a largely invisible system which tracks and analyzes our online and interactive behaviors and relationships, and then engages in all manner of stealth efforts to get individuals (including adolescents and kids) to act, think or feel in some desired way. Such a system requires rules which make the transaction entirely transparent and controlled by the individual. The ad industry must show some responsibility here.

More Google Ad Tag Targeting & Data Collection via DoubleClick’s new “DART Natural Search”

Google now does the hiring and firing over at DoubleClick. It’s also responsible, of course, for its business activities and privacy policies. Here’s an excerpt from a 2008 “beta programme” called DART Natural Search. We think the growing role of user tracking across a myriad of online content, which other companies are also doing, is a very disturbing practice:

“By working with DART Natural Search, the impact of the entire search experience and click history can provide directional and prescriptive insight for your business’ search strategies. The DART Natural Search solution empowers businesses to better understand consumer search activities, through a robust tool that leverages existing spotlight tags used in paid search management and a simple tag on landing pages. DART Natural Search reports on where your traffic originates via the following search engines properties. [they list Google, MSN, Yahoo, Windows Live, ASK & AOL]…Conversion data from both Paid Search and Display is de-duplicated. And you get full exposure-to-conversion pathway reporting, giving you a snapshot into what influences a customer purchase decision… DoubleClick implements a state-of-the-art, single tracking tag and system for both Paid Search and Natural Search… By understanding the complete picture of the online media mix, you gain insight into the visits and conversions attributable to natural searches. Specifically for Natural Search, you’ll be able to understand what country people search from, and the search engine property they use (images, video, news, etc). Lastly, learn what search terms and landing pages are most valuable to your business.”

source: “Gain Insight into Your Customers’ Natural Searches.” DoubleClick [UK]. 2008.